Every day, week, month of the year someone is ripped off by a home contractor. Whether it is someone charging a ridiculous amount up front for a lesser product or service, or bidding the lowest and then sneaking in extra costs once your house is ripped apart, or charging you a small amount and then doing shoddy work. Or any other thing you can think of. We hear all of the stories. We see and sometimes repair the shoddy work. And we are suspected of being devious ourselves, because in this crooked world it's hard to trust anyone!
So how can you know? Are there clues that this is an honest
HVAC contractor? An HVAC contractor you can trust to give a fair price for a job well done?
If it is servicing your system needs, the following guidelines can help:
- HVAC technicians are trained professionals that have certification from the state. This means they can prove they qualify by having a license.
- An honest technician should be up front about any fee for him checking your system.
- He will do a thorough diagnosis, using proper equipment.
- And when he recommends a repair, he will give you a quote on paper of the part(s) you will need and how much the labor will cost.
- His company will be solid & well known in the community, having been around for years.
- He himself will have years of experience and training.
- They will recommend annual check-ups to keep your system going and set it up so you are reminded each year.
In our case we have all of the above and in addition to that, we have 24 hour service, yup, even on Christmas. Plus, we have a wonderful
maintenance plan that offers you annual check-ups with included service if something breaks down! Very unique to us in our area. We can offer it because we know we'll be in business next year, just like we have been the last 35 years.
What if you need a new system? How can you find the right company for that?
- A professional will come to your house and discuss your needs and examine your house. They will then give you a quote on a new system on paper, outlining the exact equipment that will be put in your house and exactly what it will cost.
- They will be honest about manufacturers warranties and will warranty their company's work for one year after installation.
- They will have a solid company, known in the community.
- They will provide references.
- They will have proper insurance (liability, workman's comp, etc.)
- They will be able to explain and print the SEER ranking of the equipment you are buying if it is claimed to be high efficiency.
- They pull the city permits.
- They retain their customers.
- Their office is clean showing that they will clean up after themselves.
Yup, all of that describes us. Can I promise we have only 100% happy customers? Nope. We are human. But we have a wonderful repeat customer base and a great reputation in our community. And most of our new customers come from referrals. So I can promise we're doing pretty good, well, ok, REALLY good at making happy customers. We love people who are happy with their comfy, warm houses.
And sometimes when we tear down walls, we do have to charge a little more when we find a big surprise! Because truth is, unless you built the house with your own two hands, you just don't know what's under that drywall or up that chimney. But we can promise that we are as upfront about that as possible and we go the extra mile to do the very best we can and live up to the contract we both signed and took seriously to begin with.
Call us! We believe our estimators, our
service and installation techs, and all of their support team are the best out there. And we think you will too.
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