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Tuesday, May 3, 2011

Ask Dave: Is water around outdoor unit dangerous?

Dear Dave:

We've had flooding this week with all the rain and we got water in our basement and around our outdoor unit.  Is that dangerous?

Dear Waterlogged:

It could be if it gets high enough.  3 or 4 inches shouldn't be a problem since all electrical connections are higher than that on both a furnace and an outdoor condensing unit.  If it gets higher than that you need to have a serviceperson check it out before turning it back on.  Don't forget, your heating and cooling equipment are electrical machines.  So anytime there is standing water near them, proceed with caution.

Here's hoping the sun comes out and stays out for awhile!

Sincerely,
David

Buy two get one FREE filters!

It is also now time to change the filter in your indoor unit.  We have a coupon in our Comfort News that is going in the mail today.  It is Buy Two Filters, Get One Free! Call us right now, however, as we are honoring it without the coupon in hand.You can stock up for the next year and finish up the allergy season with a fresh filter.

Finally, if you have a heat pump, be aware that when they are set to cool, a valve is activated in the outdoor unit.  When it's off you may hear a buzzing sound if you are standing near the outdoor condensing unit and that is normal.

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Thursday, April 28, 2011

Ceiling Fans are COOL!

In summer, the downward draft of a paddle fan creates a breeze and produces a feeling of coolness against the skin, even though a fan does not reduce air temperature.  Used with an air-conditioner, fans can cut energy costs a lot.

"Fans make you feel up to eight degrees cooler," said Steve Martin, marketing services manager for the Hunter Fan Company in Memphis.  The air-conditioner thermostat in a room equipped with a paddle fan can be raised as much as eight degrees without any loss of comfort, he said.

And every degree you raise you thermostat can save you 3 to 4% on your electric usage.

We know about the "wind chill" factor in the winter.  It works in the summer, too!  And ceiling fans only cost about 1 cent per hour to operate, making them a real bargain.

Tuesday, February 22, 2011

Should I keep my heat pump set tp emergency heat all winter?


Dear Dave:
My builder told me to always run my heat pump on emergency heat in the winter. Why?

Dear Customer:
Your builder must own stock in the electric company. What happens when you set your heat pump to emergency heat is that ONLY your indoor furnace works. Your outdoor heat pump is turned off. If you have a natural gas furnace that is o.k. If you have electric resistance backup or propane, that is a terrible idea. You will literally double the cost of heating your home. A heat pump takes free heat from the outdoor air and "pumps" it into your home. You only pay for the "pumping". The heat is free. Depending on the outdoor temperature it is 2 to 3 times cheaper than propane or an electric furnace. The reason I’ve heard from builders to turn it to "emer. heat" is so you always have real warm air from the registers. High efficient heat pumps have warm air. Usually 95-100 deg. Don’t "buy" into it. Any extra heat you feel is from dollar bills "burning". (Yours when you pay your bill!)

Sincerely,

David White

Thursday, February 3, 2011

Finding the company for you:

Every day, week, month of the year someone is ripped off by a home contractor.  Whether it is someone charging a ridiculous amount up front for a lesser product or service, or bidding the lowest and then sneaking in extra costs once your house is ripped apart, or charging you a small amount and then doing shoddy work.  Or any other thing you can think of.  We hear all of the stories.  We see and sometimes repair the shoddy work.  And we are suspected of being devious ourselves, because in this crooked world it's hard to trust anyone!

So how can you know?  Are there clues that this is an honest HVAC contractor?  An HVAC contractor you can trust to give a fair price for a job well done?

If it is servicing your system needs, the following guidelines can help:
  • HVAC technicians are trained professionals that have certification from the state.  This means they can prove they qualify by having a license.
  • An honest technician should be up front about any fee for him checking your system.
  • He will do a thorough diagnosis, using proper equipment.
  • And when he recommends a repair, he will give you a quote on paper of the part(s) you will need and how much the labor will cost.
  • His company will be solid & well known in the community, having been around for years.
  • He himself will have years of experience and training.
  • They will recommend annual check-ups to keep your system going and set it up so you are reminded each year.
In our case we have all of the above and in addition to that, we have 24 hour service, yup, even on Christmas.  Plus, we have a wonderful maintenance plan that offers you annual check-ups with included service if something breaks down!  Very unique to us in our area.  We can offer it because we know we'll be in business next year, just like we have been the last 35 years.

What if you need a new system?  How can you find the right company for that?
  • A professional will come to your house and discuss your needs and examine your house.  They will then give you a quote on a new system on paper, outlining the exact equipment that will be put in your house and exactly what it will cost.
  • They will be honest about manufacturers warranties and will warranty their company's work for one year after installation.
  • They will have a solid company, known in the community.
  • They will provide references.
  • They will have proper insurance (liability, workman's comp, etc.)
  • They will be able to explain and print the SEER ranking of the equipment you are buying if it is claimed to be high efficiency.
  • They pull the city permits.
  • They retain their customers.
  • Their office is clean showing that they will clean up after themselves.
Yup, all of that describes us.  Can I promise we have only 100% happy customers?  Nope.  We are human.  But we have a wonderful repeat customer base and a great reputation in our community.  And most of our new customers come from referrals.  So I can promise we're doing pretty good, well, ok, REALLY good at making happy customers.  We love people who are happy with their comfy, warm houses.

And sometimes when we tear down walls, we do have to charge a little more when we find a big surprise!  Because truth is, unless you built the house with your own two hands, you just don't know what's under that drywall or up that chimney.  But we can promise that we are as upfront about that as possible and we go the extra mile to do the very best we can and live up to the contract we both signed and took seriously to begin with.

Call us!  We believe our estimators, our service and installation techs, and all of their support team are the best out there.  And we think you will too.

One of our professional techs intalling a new outdoor HVAC unit

Our men having the tools they need at their fingertips

Monday, January 31, 2011

Maintenance Agreements Equal Money in Your Pocket

It's true!  Don't believe me?  Here's some convincing arguements:

1) Regular maintenance keeps your system running efficiently, saving on your utility bills.
2) Potential problems can be prevented and corrected early before equipment fails, thus being much cheaper to fix.
3) Proper and regular servicing extends the life of your heating and cooling system.
4) Our Gold and Silver maintenance plans include the cost of most repairs, meaning you know exactly what to budget for maintenance and servicing of your system for the entire year.
5) Our service technicians change your filter when they come, and clean filters make HVAC systems happy.  Happy systems work efficiently.  Again, saving you money.

Just like eating healthy foods and exercising keeps your body from suffering a major illness, preventative care is the way to go with HVAC systems.

Even HGTV puts it right at the top of their list of things to do during your spring cleaning.

Saturday, January 29, 2011

Are you an AEP customer?

David White Services, Maytag, and AEP have a wonderful, wonderful rebate program for you in February.

So often HVAC companies advertise $1000.00 in rebates but when they give you a quote you discover that the $1000.00 worth of rebates is only on their most expensive equipment, or requires you to buy an expensive and often unnecessary indoor air quality product.

But in February 2011 we at David White Services are bringing you a genuine $1000.00 off of a Heat Pump system!

AEP has come up with an amazing program where one of our HVAC energy specialists come out & do an assessment of your house.  AEP provides 12 energy saving lightbulbs, a low flow shower head, a setback thermostat, an LED nightlight, and more!  Plus the assessment tells you where your house is losing the most energy and how you can save lots of money!  It truly is the best program I've seen in a long, long time.  For all the details, just click here.  On the left you'll see you can click on energy assessment or rebates to find out everything you need to know.  Then call us to set up an appointment.

In addition to this we have arranged a $300.00 rebate on qualifying Maytag HVAC equipment.  They are a great company with quality equipment that we love working with and we think you'll love too!  Who doesn't know the Maytag man?  Guess what?  We ARE the Maytag man and we have time for you.

In 2010 there was a 30% tax credit on heating and cooling equipment that everyone got really excited about, and it was exciting.  If you didn't use it, there is still a limited tax credit on HVAC equipment for 2011.  We feel that with our $1000.00 in rebates and the tax credit, February 2011 is actually a BETTER deal for you!  If your equipment is over 10 years old, it's time to call us and see what we can do for you.

Wednesday, January 26, 2011

BTU: an education.

Earlier this month I posted an Ask Dave that mentioned BTU.  When you talk to heating contractors this little acronym always comes up but in your regular, day to day life, it simply doesn't.  So I wanted to explain what it means to help you know which system you should purchase.

BTU is short for British Thermal Unit.  Each BTU equals the amount of heat required to raise one pound of water one degree.  One pound of water is about one pint.

So you create 450 BTUs per hour in your regular, every day life.  You, every hour, create enough heat to bring more than three pints of water from room temperature to a boil.  You may not know you created BTUs but really you are a furnace.  I love to put my freezing cold feet as close to my hubbie as possible without them actually touching him (he complains big time if they get too close!)  That's because I'm taking advantage of his BTUs.

Furnaces are rated on how many BTUs they create per hour.  So a 75,000 BTUs furnace will create 75,000 BTU's in an hour.  And unlike your 450 BTUs, a furnace has a blower to ship that wonderful warmth all around your home through insulated ducts.

So how can knowing this help you buy a new heating system?

In two main ways.  First, your new furnace will be sized according to the size of your house and the insulation in your walls.  And bigger is not better, in this case.  The more BTUs your furnace pumps out at once, the sooner it will shut off.  And a furnace that cycles more often costs more money than one that pumps out heat slow & steady.  But too small and it won't keep your house warm enough.  So understanding BTUs can help you choose the furnace and contractor who understand sizing best.

Second, as in the previous Ask Dave, comparing BTU's in one type of heat, like propane vs. wood, can help you choose the most cost effective type of heat available to you.

So there ya go.  BTUs for the rest of us.

Maybe later I'll explain heat pumps and air conditioners being measured in tons and in how many BTUs they suck out of your house per hour.  Intrigued?  Coming soon to a blog in the summer!